This formal letter of complaint example can help you to formulate a complaint letter that gets results. Because of their nature, complaint letters must be written with tact and diplomacy. On the other hand, you don’t want to be too timid in your approach. Larger companies have complaint departments that deal with hundreds of complaint letters, so you’ll want to keep those brief and to the point. If you’re dealing with a smaller company however, you can get a little more creative. The trick is to not be offensive while being forthright. This can take a little doing, but you can do so with the help of our formal letter of complaint example.
Using Our Formal Letter of Complaint Example
To use this formal letter of complaint example effectively, follow the format completely as it is written. You can substitute your own personal details and the nature of your complaint for what is written in the sample letter. The best way to do this is to Download the Formal Letter of Complaint Example and edit it from your home or office computer.
Formal Letter of Complaint Example
125 Chisholm Street
June 9, 2006
Mr. Harold Holmes
Happy Holidays Travel agency
65 Main St.
Dear Mr. Holmes,
I would first like to thank you for organizing our recent trip toChina. We thoroughly enjoyed traveling aroundChinaand the activities you suggested were the best.
I do however have the need to bring one unfortunate instance to your attention. The hotel you booked for us inBeijing– the China Crown Hotel – was a huge disappointment. Though listed in our itinerary as a four-star hotel, and described as being “recently renovated and within walking distance to theForbidden City”, the establishment was neither.
The China Crown was in no way a four-star establishment, and if renovations were recently carried out, our room was not included in them. The hotel itself was of a poor quality, and I have attached photographs of the dirt and mildew we were welcomed with in our room, and other areas of the building.
We did request a different room from the front desk, and after being met with considerable resistance, were finally shown two other rooms that were actually worse than our own.
As far as being within walking distance to theForbidden City, though some may consider 12 miles to be a brisk walk, we certainly do not.
I feel that a refund in the amount of $417.28 – the cost of our three nights in the China Crown and Taxi fare to theForbidden City– is fair compensation.
Thank you for your kind and speedy attention to this matter.
Download This Formal Letter of Complaint Example and edit it to include your own complaint or problem.
Tips and Useful Sentences you Can Use with this Formal Letter of Complaint Example:
- Avoid ranting and raving – simply state the nature of your complaint without being abusive.
- Include any photographs that can help your cause.
- Keep your letter concise, factual, authoritative, friendly, and constructive.
Category: Complaint Letter Examples