Tactful and Tacit Response to a Complaint about Quality of Hotel Sample Letter

| November 22, 2012 | 0 Comments

This response to a complaint about the quality of a hotel sample letter is perfect for responding to customers who have complained about the quality of a hotel you booked for them. Responding to such a complaint requires tact and diplomacy. A short letter apologizing for the situation and offering a solution is all that is required. To compose such a letter quickly and efficiently, use our response to a complaint about the quality of a hotel sample letter.

How to Best Use of Our Response to a Complaint about Quality of Hotel Sample Letter

You’ll make the best use of our response to a complaint about the quality of a hotel sample letter if you understand its structure and format. We use the block style which aligns all of the text to the left. This gives your letter a professional appearance, and makes it easy to edit. With a bit of cutting and pasting you can quickly replace the contents of our response to a complaint about the quality of a hotel sample letter with that of your own.

Complete Response to a Complaint about Quality of Hotel Sample Letter


Mr. John Stanley
Top-Notch Travel Agency
33 E. Center Ave.
Denver, CO 401200
Tel: 613-229-7556
Email: jstanley@topnotch.com

October 12, 2009

Mr. Bartholomew Thomas
19 Yuma St.
Denver, CO 400010

Dear Mr. Thomas,

Please accept my apologies for the disappointment you experienced with the Silver Dragon Hotel we booked for you on your recent trip to China and Japan.

Please understand that; sometimes the information we are given by hotels – especially those in distant places—is not always completely true or accurate. That certainly seems to be the case in this situation.

I have e-mailed the hotel’s management company have requested a complete refund t for your five night stay. I have also informed the management company that we will no longer be using them to book our clients at any hotel they manage if a satisfactory response is not received.

As of today, I have not yet received a reply from them. However, just so you know how much we appreciate your business, I have issued you a credit in the amount of $825—the full cost of your five nights at the Silver Dragon —that you can apply towards any future trip you book through us.

I hope you find this a satisfactory remedy, and that you will continue to book your vacations through us.

Sincerely,

John Stanley

Tips and Useful Sentences You Can Use with our Response to a Complaint about Quality of Hotel Sample Letter:

  • I was sorry to hear of your experience at the (name of hotel).
  • Please accept my apologies for the treatment you received at the (name of hotel).
  • Even if the situation is not completely your fault, offer a discount or credit as a token of your good will.

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Category: Response to a Complaint Letter Examples

About the Author ()

Melanie Walters is a writer and editor for several businesses both online and offline. Her experience with writing business letters and marketing materials has helped her understand exactly what works in written communication for businesses. In the 10 years she's been writing, Melanie has amassed a large collection of letter examples that she gladly shares with you here on Letter Example Help.org

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