Sharp and Tactful Response to Complaint about Service not Provided Sample Letter

| November 23, 2012 | 0 Comments

This response to a complaint about service not provided sample letter is perfect for handling the complaints of irate customers. A short, tactful letter offering an apology and suggesting a way to make amends is all that is required. To compose your personal response to customer complaints quickly and efficiently, use our response to a complaint about service not provided sample letter.

How to Best Use of Our Response to Complaint about Service not Provided Sample Letter

You’ll make the best use of our response to a complaint about service not provided sample letter if you understand its structure and format. We use the block style which aligns all of the text to the left. This gives your letter a professional appearance, and makes it easy to edit. With a bit of cutting and pasting you can quickly replace the contents of our response to a complaint about service not provided sample letter with that of your own.

Complete Response to Complaint about Service not Provided Sample Letter


Mrs. Mary Hanson
Customer Care Manager
Tremendous Travel
24 E. 47th St.
New York, NY 701901
Tel: 205-222-8889
Email: mhabson@tremendous.com

May 14, 2003

Mrs. Harriet Horner
49 Central Park and West
New York, NY 701003

Dear Mrs. Horner,

I was quite disappointed to find out that one of our associate travel providers did not meet its obligation during your recent cruise to Bermuda.

I have been in contact with Radio Cabs Company, and the manager informed me that the driver concerned had become stuck in traffic on the morning he was supposed to collect you from the airport. Furthermore they claim that the driver arrived at 8:50 a.m. and was not able to locate you.

I have credited the $160 cost of the transfer to your charge card.

Please accept my deepest apologies; I am sure you are aware that this was a situation beyond our control.

Sincerely,
Mary Hanson

Tips and Useful Sentences You Can Use with our Response to Complaint about Service not Provided Sample Letter:

  • Don’t respond to angry or aggressively rude letters in the same way.
  •  Be fair in your assessment of the customer’s complaint. Don’t stubbornly refuse to admit when your company is wrong.
  • Offer the customer a refund or voucher that they can use with you in the future as recompense.

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Category: Response to a Complaint Letter Examples

About the Author ()

Melanie Walters is a writer and editor for several businesses both online and offline. Her experience with writing business letters and marketing materials has helped her understand exactly what works in written communication for businesses. In the 10 years she's been writing, Melanie has amassed a large collection of letter examples that she gladly shares with you here on Letter Example Help.org

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