Response to Complaint from Customer without Accepting Liability Sample Letter

| November 25, 2012 | 0 Comments

This response to a complaint from a customer without accepting liability sample letter is perfect for responding to the demands of irate customers. Not every request for a refund is warranted, and occasionally you need to let the customer know that. A short letter stating that you are sorry for their dissatisfaction, but your company is not responsible, is all that is required. To compose your personal response to demands for refunds quickly and efficiently, use our response to a complaint from a customer without accepting liability sample letter.

How to Best Use of Our Response to Complaint from Customer without Accepting Liability Sample Letter

You’ll make the best use of our response to a complaint from a customer without accepting liability sample letter if you understand its structure and format. We use the block style which aligns all of the text to the left. This gives your letter a professional appearance, and makes it easy to edit. With a bit of cutting and pasting you can quickly replace the contents of our response to a complaint from a customer without accepting liability sample letter with that of your own.

Complete Response to Complaint from Customer without Accepting Liability Sample Letter


Mr. Jack Smith
Customer Care Manager
Megatronics Inc.
1001 5th Ave.
New York, NY 701901
Tel: 205-332-8887
Email: jsmith@megatronics.com

May 14, 2003

Mr. John Jameson
47 Elm St.
Plaistow, NH 644459

Dear Mr. Jameson,

We have received your request for a credit related to the performance of some specialty parts produced for you by Megatronics Inc.

When you placed your initial order, you were advised that we did not endorse the use of copper-plated impellers in your particular industrial application. Our Engineering team recommends rather the use of nickel alloy coatings.

As a courtesy to you as a valued customer however, we are issuing a credit in the amount of $3,298.97 for those parts that failed and for the unused items you returned to us. 

Sincerely,

Jack Smith

Tips and Useful Sentences You Can Use with our Response to Complaint from Customer without Accepting Liability Sample Letter:

  • Don’t respond to angry or aggressively rude letters in the same way.
  •  Be fair in your assessment of the customer’s complaint. Don’t stubbornly refuse to admit when your company is wrong.
  • Offer the customer a refund or discount as recompense.

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Category: Response to a Complaint Letter Examples

About the Author ()

Melanie Walters is a writer and editor for several businesses both online and offline. Her experience with writing business letters and marketing materials has helped her understand exactly what works in written communication for businesses. In the 10 years she's been writing, Melanie has amassed a large collection of letter examples that she gladly shares with you here on Letter Example Help.org

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