Simple Response to Customer Complaint about Quality of Product Sample Letter

| November 26, 2012 | 0 Comments

This response to a customer complaint about the quality of a product sample letter is perfect for appeasing irate customers. A short letter apologizing for your mistake and offering to make amends is all that is required. To compose a personal response to a customer complaint quickly and efficiently, use our response to a customer complaint about the quality of a product sample letter.

How to Best Use of Our Response to Customer Complaint about Quality of Product Sample Letter

You’ll make the best use of our response to a customer complaint about the quality of a product sample letter if you understand its structure and format. We use the block style which aligns all of the text to the left. This gives your letter a professional appearance, and makes it easy to edit. With a bit of cutting and pasting you can quickly replace the contents of our response to a customer complaint about the quality of a product sample letter with that of your own.

Complete Response to Customer Complaint about Quality of Product Sample Letter


Mr. Jack Smith
Customer Care Manager
Megatronics Inc.
1001 5th Ave.
New York, NY 701901
Tel: 205-332-8887
Email: jsmith@megatronics.com

May 14, 2003

Mrs. Mary Tatem
27 E 67h St.
New York, NY 701003

Dear Mrs. Tatem,

I was sorry to hear of the problems you experienced in using a recently ordered solar panel you ordered from Megatronics Inc. We strive to achieve 100 percent satisfaction for all of our customers, though in this case I must admit that we have fallen short. Three lots of the product you received which were produced earlier this month fell short of our normal quality standards due to a problem with the quality of the electrical assemblies.

I know that our Customer Service department has already informed you of the expected shipping date for a complete set of replacement panels. In the meantime, please accept my personal apologies for the inconvenience we caused.

Sincerely,

Jack Smith

Tips and Useful Sentences You Can Use with our Response to Customer Complaint about Quality of Product Sample Letter:

  • Don’t respond to angry or aggressively rude letters in the same way.
  •  Be fair in your assessment of the customer’s complaint. Don’t stubbornly refuse to admit when your company is wrong.
  • Offer the customer a discount or voucher that they can use with you in the future as recompense. This will help you to keep that hard-earned customer, and help you to recoup some of your losses in the future.

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Category: Response to a Complaint Letter Examples

About the Author ()

Melanie Walters is a writer and editor for several businesses both online and offline. Her experience with writing business letters and marketing materials has helped her understand exactly what works in written communication for businesses. In the 10 years she's been writing, Melanie has amassed a large collection of letter examples that she gladly shares with you here on Letter Example Help.org

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