Masterful Response to Detailed Complaint about Quality of Product Sample Letter

| November 27, 2012 | 0 Comments

This response to a detailed complaint about the quality of a product sample letter is perfect for handling the complaints of irate customers. A short, tactful letter offering an apology for the error and suggesting a way to make amends is all that is required. To compose your personal response to customer complaints quickly and efficiently, use our response to a detailed complaint about the quality of a product sample letter.

How to Best Use of Our Response to Detailed Complaint about Quality of Product Sample Letter

You’ll make the best use of our response to a detailed complaint about the quality of a product sample letter if you understand its structure and format. We use the block style which aligns all of the text to the left. This gives your letter a professional appearance, and makes it easy to edit. With a bit of cutting and pasting you can quickly replace the contents of our response to a detailed complaint about the quality of a product sample letter with that of your own.

Complete Response to Detailed Complaint about Quality of Product Sample Letter


Mr. Jack Smith
Customer Care Manager
Megatronics Inc.
1001 5th Ave.
New York, NY 701901
Tel: 205-332-8887
Email: jsmith@megatronics.com

May 14, 2003

Mr. Mark Andrews
45 Beach St.
Tampa, FL 006770

Dear Mr. Andrews

On behalf of the entire staff at Megatronics Inc., please accept my sincerest apologies for the low-standard quality of the shipment of solar panels you received.

Megatronics Inc is committed to maintaining the highest level of quality in every product and service we provide. I wish I could claim 100 percent success, but that of course is not realistic. Our products are all extremely complex in both design and manufacture, and despite our best efforts, some below-par units find their way out our doors.

We have now assigned one of our top quality control engineers to investigate the history of your particular order and to incorporate any steps we can take in the future to improve the quality of that particular product.

In the meantime, I have credited your account for the full purchase price of your recent order. Please make use of any panels that meet your own standards; we will arrange to collect any that you reject.

I will oversee your next order from Megatronics Inc. personally, and you have my word that we will work even harder to meet your needs.

Sincerely,

Jack Smith

Tips and Useful Sentences You Can Use with our Response to Detailed Complaint about Quality of Product Sample Letter:

  • Don’t respond to angry or aggressively rude letters in the same way.
  •  Be fair in your assessment of the customer’s complaint. Don’t stubbornly refuse to admit when your company is wrong.
  • Offer the customer a refund or discount as recompense.

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Category: Response to a Complaint Letter Examples

About the Author ()

Melanie Walters is a writer and editor for several businesses both online and offline. Her experience with writing business letters and marketing materials has helped her understand exactly what works in written communication for businesses. In the 10 years she's been writing, Melanie has amassed a large collection of letter examples that she gladly shares with you here on Letter Example Help.org

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