Sincere Apology and Replacement for Damaged Goods Sample Letter

| December 7, 2012 | 0 Comments

This apology and replacement for damaged goods sample letter is perfect for making an apology to customers who have received a shipment of damaged goods. The letter needn’t be long, just a short note to apologize and to let them know that a replacement order has been sent. To compose such a letter quickly and efficiently, use our apology and replacement for damaged goods sample letter.

How to Best Use of Our Apology and Replacement for Damaged Goods Sample Letter

You’ll make the best use of our apology and replacement for damaged goods sample letter if you understand its structure and format. We use the block style which aligns all of the text to the left. This gives your letter a professional appearance, and makes it easy to edit. With a bit of cutting and pasting you can quickly replace the contents of our apology and replacement for damaged goods sample letter with that of your own.

Complete Apology and Replacement for Damaged Goods Sample Letter


Mr. Jack Smith
Customer Care Manager
Megatronics Inc.
1001 5th Ave.
New York, NY 701901

November 13, 2001

Mr. Simon Farrington
24 Reading Way
Sandown, NH 460012

Dear Mr. Farrington,

On behalf of Megatronics Inc., I apologize for any inconvenience caused by the damaged products you received in your last order (#SSP1234).

I am happy to inform you that a full replacement order (#SSP2345) has been shipped.

Our freight carrier will be in contact with you to arrange for pick up the original order; please retain all invoices, packaging, damaged items and packing material for collection by the freight company.

Sincerely,

Jack Smith

Tips and Useful Sentences You Can Use with our Apology and Replacement for Damaged Goods Sample Letter:

  • I was sorry to hear of the damaged items you received in your order #444555
  • Please be advised that we have credited your account for the damaged goods received in order #99977723.
  • I am happy to inform you that a replacement order for the damaged goods received in order #222333444 has been shipped.

Category: Apology Customer Service Letters

About the Author ()

Melanie Walters is a writer and editor for several businesses both online and offline. Her experience with writing business letters and marketing materials has helped her understand exactly what works in written communication for businesses. In the 10 years she's been writing, Melanie has amassed a large collection of letter examples that she gladly shares with you here on Letter Example Help.org

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