Timely and Tactful Apology for Delay in Shipment of Goods Sample Letter

| December 9, 2012 | 0 Comments

This apology for delay in shipment of goods sample letter is perfect for making an apology to customers whose shipment has been delayed due to unforeseen circumstances.. The letter needn’t be long, just a short note to apologize and to let them know that their order will be shipped promptly as soon as the issue is resolved. To compose such a letter quickly and efficiently, use our apology for delay in shipment of goods sample letter.

How to Best Use of Our Apology for Delay in Shipment of Goods Sample Letter

You’ll make the best use of our apology for delay in shipment of goods sample letter if you understand its structure and format. We use the block style which aligns all of the text to the left. This gives your letter a professional appearance, and makes it easy to edit. With a bit of cutting and pasting you can quickly replace the contents of our apology for delay in shipment of goods sample letter with that of your own.

Complete Apology for Delay in Shipment of Goods Sample Letter


Mr. Jack Smith
Customer Care Manager
Megatronics Inc.
1001 5th Ave.
New York, NY 701901

November 13, 2001

Mr. Ralph Mayo
Avalon Industries
44 Eastside Industrial Park
Boston, MA 660012

Dear Mr. Brown,

Please accept my apologies on behalf of Megatronics Inc for the shipping delay of your recent order.

To be completely honest, we dropped the ball. We hugely underestimated the response to our recent offer of free shipping to qualified customers and our production line was completely overwhelmed even as we worked twenty-four hour shifts.

One thing which we will never do is compromise the quality of our products. We were pushing the impellers as fast as we could, but unfortunately a number of customers experienced delays of seven to ten days past their promised shipment dates.

The situation has since been rectified, and I am happy to say that your order has been shipped express at our expense and should arrive within two to three days. 

Sincerely,

Jack Smith

Tips and Useful Sentences You Can Use with our Apology for Delay in Shipment of Goods Sample Letter:

  • Please accept our apologies for the delay in your recent order.
  • Be sincere in your apology and don’t commit to a shipping date that you can’t honor.
  • Ship delayed orders at your expense as a goodwill gesture to customers.

Category: Apology Customer Service Letters

About the Author ()

Melanie Walters is a writer and editor for several businesses both online and offline. Her experience with writing business letters and marketing materials has helped her understand exactly what works in written communication for businesses. In the 10 years she's been writing, Melanie has amassed a large collection of letter examples that she gladly shares with you here on Letter Example Help.org

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