Straightforward Sample Letter to Customer Recommending Against Repair

| December 15, 2012 | 0 Comments

This sample letter to a customer recommending against repair is perfect for informing a customer that there is no point in repairing their product. The letter needn’t be long, but the reason must be stated clearly, and an appropriate alternative should be offered. To compose such a letter quickly and efficiently, use our sample letter to a customer recommending against repair.

How to Best Use of Our Sample Letter to Customer Recommending Against Repair

You’ll make the best use of our sample letter to a customer recommending against repair if you understand its structure and format. We use the block style which aligns all of the text to the left. This gives your letter a professional appearance, and makes it easy to edit. With a bit of cutting and pasting you can quickly replace the contents of our sample letter to a customer recommending against repair with that of your own.

Complete Sample Letter to Customer Recommending Against Repair


Mr. Jack Smith
Customer Care Manager
Megatronics Inc.
1001 5th Ave.
New York, NY 701901

March 30, 2005

Mr. Colin Smith
18 Ocean Dr.
Newport, RI 060012

Dear Mr. Smith,

After carefully examining your X14 Deluxe Impeller, we recommend against repairs. The total cost for the required repairs would be $1,195, which includes $470 for labor. A completely new unit costs only $1235, and would come with a one year warranty extendable to 3 years for a further $50.

If at any cost you decide to go ahead with the repairs, we would to be able to return the unit within fourteen days. The diagnostic fee of $150, already billed, will be applied against the total cost of repairs.

Sincerely,

Jack Smith

Tips and Useful Sentences You Can Use with our Sample Letter to Customer Recommending Against Repair:

  • We strongly suggest that you consider purchasing a new product, as the costs of repairs will exceed the price of a brand new one.
  • We regret to inform you that your item cannot be repaired as it has been damaged beyond repair.
  • Be fair in your assessment of the repair potential. You don’t want to lose a valued customer when being a little flexible might better serve your long term interests.

Category: Reply to an Inquiry Letter Examples

About the Author ()

Melanie Walters is a writer and editor for several businesses both online and offline. Her experience with writing business letters and marketing materials has helped her understand exactly what works in written communication for businesses. In the 10 years she's been writing, Melanie has amassed a large collection of letter examples that she gladly shares with you here on Letter Example Help.org

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