RSSCategory: Reply to an Inquiry Letter Examples

Reply to Inquiry Letter – Be Respectful and Clear

| April 9, 2013 | 0 Comments

In this example of a reply to an inquiry letter you will see how to respond satisfactorily to a customer’s questions or concerns.   The inquiry can be about a one of your products, your company, about shipping or anything else that for some reason wasn’t clear to the customer.  Your letter and any information you […]

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Thank You for an Inquiry Regarding the Availability of Products in a Foreign Country Sample Letter

| February 5, 2013 | 0 Comments

This thank you for a call regarding the availability of products in a foreign country sample letter is designed to respond to requests from overseas customers about the availability of your product in their area. The letter needn’t be a long one, just a short note thanking the customer for their inquiry and providing them […]

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Detailed and Direct Sample Letter to Customer Regarding a Warranty Service Policy

| December 17, 2012 | 0 Comments

This sample letter to a customer regarding a warranty service policy is perfect for reminding customers of the benefits they’re entitled to under their existing warranty policy. The letter needn’t be long, but the benefits should be clearly stated, or the reader must be directed to where they can read them more fully. To compose […]

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Simple Sample Letter to Customer Regarding RTM (Return to Manufacturer) Policy

| December 16, 2012 | 0 Comments

This sample letter to a customer regarding RTM (return to manufacturer) policy is perfect for informing customers of your company’s policy regarding the return of goods or products. The letter needn’t be long, but the procedure should be clearly stated, or the reader must be directed to where they can find further information. To compose […]

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Straightforward Sample Letter to Customer Recommending Against Repair

| December 15, 2012 | 0 Comments

This sample letter to a customer recommending against repair is perfect for informing a customer that there is no point in repairing their product. The letter needn’t be long, but the reason must be stated clearly, and an appropriate alternative should be offered. To compose such a letter quickly and efficiently, use our sample letter […]

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Clear and Concise Sample Letter to Customer Offering a Warranty Extension

| December 14, 2012 | 0 Comments

This sample letter to a customer offering a warranty extension is perfect for encouraging an existing customer to purchase a warranty extension on an existing product. The letter needn’t be long, but the terms of the warranty extension must be clearly stated, or the reader must be directed to them. To compose such a letter […]

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Sample Letter to Customer Offering Trade-in on Outdated or Unrepairable Item

| December 13, 2012 | 0 Comments

This sample letter to a customer offering a trade-in on an outdated or unrepairable item is perfect for informing a customer that they can trade in an older model product towards their purchase of a new model. The letter needn’t be long, but the terms of the trade-in must be stated clearly, or the reader […]

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Firm but Friendly Sample Letter to Customer Denying Warranty Repair for Cause

| December 12, 2012 | 0 Comments

This sample letter to a customer denying a warranty repair for a cause is perfect for informing a customer in a courteous but firm manner that the warranty of their product cannot be honored because they have violated the terms. The letter needn’t be long, but the reason must be stated clearly, and the clause […]

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Resolute Sample Letter to Customer Denying Warranty Repair Because it’s Expired

| December 11, 2012 | 0 Comments

This sample letter to a customer denying warranty repair because it’s expired is perfect for informing customers that your company cannot repair their goods under the existing warranty because it has expired. The letter needn’t be long, just a short note to state the aforementioned, and request their permission to proceed with the repairs if […]

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Sample Letter for Accompanying Return of Product for Repair Not Under Warranty

| December 10, 2012 | 0 Comments

This sample letter for accompanying the return of a product for repair not under warranty is perfect for requesting the cost of repair for an item that is no longer under warranty. The letter needn’t be long, but the product you wish to have repaired should be clearly defined and accompanied by a serial number […]

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